Two women in conversation

Taking care of donors

Logo: Registered with the Fundraising Regulator
As you care for others through your gifts, we care for you.

Our donors are at the very heart of the Open University community, and we want to ensure you are treated with the same care that you have shown to others. If there’s anything we could or should be doing better, we want to hear from you. 


We have a range of approaches in place to support and protect you - see the links below to download more detail:


- Donor charter: our promise to you that we will be transparent and informative, thank you unless you ask us not to, and to respect your wishes and privacy.

- Complaints policy and procedure: We aim to meet the highest standards in fundraising. If something goes wrong, this is how you can let us know, with clear timescales on how your named contact will address your concern.

Our donor charter

Transparency, thanking you and respecting your wishes.

Complaints procedure

How to send your feedback or complaint.

Complaints policy

How we will respond, with timescales and named contact.