Taking care of donors

A busy street in London packed with pedestrians. A red double decker bus at one side and shop fronts to the other.

Taking care of donors

Our donors are at the very heart of the Open University community, and we want to ensure you are treated with the same care that you have shown to others. If there’s anything we could or should be doing better, we want to hear from you. We have a range of approaches in place to support and protect you - see the links below to download more detail:

Alumni & Supporter Charter Our promise to you that we will be transparent and informative, thank you unless you ask us not to, and to respect your wishes and privacy
Complaints Procedure We aim to meet the highest standards in fundraising. If something goes wrong, this is how you can let us know
Complaints Policy An outline of what you can expect from us if you make a complaint, with clear timescales on how your named contact will address your concern
Philanthropic Gifts Policy How we screen gifts to ensuring the OU operates ethically in its receipt of philanthropic gifts and that the processes for accepting and refusing gifts are transparent
Alumni & Supporter Privacy Policy How we communicate with you and safeguard your data

Please note the Alumni & Supporter Privacy Policy was updated in May 2024.

You can read The Open University's other privacy policies and statements here.